Legal
Refund Policy
This Refund Policy explains how refunds and cancellations work for InterviewClip ("we", "us") . It applies to all paid subscriptions and credit top-up packs and should be read together with our Terms of Service.
1. How purchases are processed
Our order process is conducted through a third-party payment provider. Depending on the provider, it may act as the Merchant of Record for your order and handle billing enquiries and returns, in which case its own buyer terms apply to the purchase. The provider is identified at checkout and on your receipt, and refunds are issued to your original payment method.
2. 14-day money-back guarantee on your first purchase
If you are not satisfied after your first purchase of a paid subscription, contact us within 14 days of the first charge and we will arrange a full refund. This applies once per organization, to the first subscription charge only.
3. Renewals
Renewal charges (monthly or annual) are refundable case-by-case. If you believe a renewal was charged in error, or you forgot to cancel, contact us within 14 days of the charge and we will review it in good faith.
4. Credit top-up packs
Top-up packs are one-time purchases valid for 90 days. If a pack is entirely unused, a refund request within 14 days of purchase is considered case-by-case. Credits that have already been consumed are not refundable.
5. Cancellation
You can cancel your subscription at any time from the Billing area in the app. Cancellation takes effect at the end of the current billing period: you keep access until then, and no further charges are made. We do not provide partial refunds for the unused remainder of a billing period, except as described above or where required by law. When a subscription ends, your organization moves to the free plan and your data is not deleted; video retention then follows the free plan's retention window, as described on our pricing page.
6. How to request a refund
Email [email protected] from your account email with your receipt or order number. You can also contact the payment provider named on your receipt directly. Approved refunds are returned to the original payment method, typically within 14 days.
7. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law. The Service is intended for business use, as described in our Terms of Service.